Messages & Support Inbox
Manage client communication threads with SLA tracking and resolution workflows.
By the Noematic team ·
Create a support thread for Jane: Question about invoice #42
Send a message in Jane's thread: We'll have that resolved by tomorrow
Show me all open message threads
Mark Jane's thread as resolved
Are there any SLA risks right now?
Click the copy icon to copy a prompt, then paste it into your Noematic chat.
Messages
Manage client conversations in a shared inbox.
Using Chat
Create a support thread for Jane: Question about invoice
Send a message in Jane's thread: We'll have that resolved by tomorrow
Show me all open message threads
Mark Jane's thread as resolved
Are there any SLA risks right now?
Using the Dashboard
OperationsMessages
18
Total
5
Open
4
Waiting on Client
9
Resolved
Click on any thread to open the detail view and see the full conversation.
Note: Message threads are created and managed primarily through chat or the client portal. The dashboard gives you an overview of all threads and their statuses.
Thread Statuses
OpenPending ClientPending OwnerResolved
Priority Levels
LowNormalHighUrgent
SLA Monitoring
SLA risks flag threads that have been waiting too long for a response. Use chat to check:
Are there any SLA risks right now?